It certainly seems as if this is a Customer Support agent who deals with non-voice (i.e. e-mail, text, mail) enquiries.

Outsourcing Non-Voice and E-Mail Support Services

Offshore E-Mail Support Services and Non-Voice Call Centers ... Our trained and competent agents provider clear, consistent, and complete answers to ...

www.outsource2india.com/callcenter/email-support.asp

non voice jobs - Endwayjob swicki - powered by eurekster

(Non- voice), Call Centre jobs, BPO jobs, Customer Service jobs ...
Save this search as Job Agent. New Search | Modify Search. Guided Search. Jobs. ...

endwayjob-swicki.eurekster.com/non+voice+jobs/

Hurry!!!!!! Team Leader (Non Voice) , client of acculogix , Bangalore

Our Client is neither a Placement/Recruitment firm nor a Training agency. ... Keyword, Excellent opening for Team Leader Non Voice, Location, Bangalore ...

corp.naukri.com/mynaukri/mn_newminnernew.php?filename=230507002116&othersrcpjobs=browsecat_page&o...


--------------------------------------------------
Note added at 1 day39 mins (2007-06-01 09:26:33 GMT)
--------------------------------------------------

Can't actually find the equiv. term in FR, but did notice this CH site where they seem to use the EN term:

WBe AG - Schweiz-

L’intégration Web incite des rappels automatiques et instantanés auprès d’un agent libre. Caractéristiques principales - Répartition de Messages Non Voice ...

www.wbe.ch/fr/index.php?mode=mailfax