About the site

1. Login/Registration

1.1 What do I do if I forgot my password?
1.2 What do I do if I forgot my username AND password?
1.3 What if I forgot my password and my email address has changed?
1.4 What are cookies and why do I need them enabled?
1.5 How can I log out?
1.6 What limits are there on what my username may contain?
1.7 I am unable to sign in, and my username or password contains non-ASCII characters
1.8 How can I change my primary information? (username / given name / middle name / family name)

2. General

2.1 What is ProZ.com?
2.2 How is "ProZ.com" pronounced?
2.3 I want to use the old site design, the one with the full menu at the left. Can I?
2.4 How many glossaries are there on the site?
2.5 What is a ProZ.com "moderator"?
2.6 How are moderators selected?

3. Your Account

3.1 How can I edit the information in my Profile?
3.2 How can I receive more or fewer emails?
3.3 Why am I not receiving all job/KudoZ emails for my language pairs?
3.4 How can I change my email address?
3.5 How can I join as a member (or renew my current membership)?

4. Membership and Payments

4.1 Who are the site members?
4.2 What are the benefits of membership?
4.3 Does membership really make a difference in the rate at which I can expect to meet new clients?
4.4 I use ProZ.com regularly without paying. What would I gain by becoming a member?
4.5 How much does membership cost?
4.6 If I become a member, can I expect to get a return on my investment?
4.7 How can I pay for membership?
4.8 How can I upgrade to membership, paying partly with BrowniZ?
4.9 Why does ProZ.com sometimes charge VAT tax on memberships purchased from within the EU?
4.10 Is the membership fee tax deductible? Will I get an invoice?
4.11 What if I decide that I am not satisfied with my membership--can I get a refund?
4.12 I'm in the EU. Do I have to pay VAT?
4.13 Why does ProZ.com collect VAT? The company is not based in the EU.
4.14 In my case, the fees seem to add up during purchase. How can I avoid extra charges like VAT or payment fees?
4.15 Why are members in the Euro Zone charged in Euros, while members elsewhere are charged in dollars?
4.16 I am trying to upgrade, but ProZ.com's credit card processor will not accept my CVV2 number. What to do?
4.17 Your credit card processor cancelled my payment on the basis of my country of residence. What are my options?
4.18 Does ProZ.com accept payments via Moneybookers?
4.19 Why do you charge translators for membership, instead of companies that search for them?
4.20 Your fee is too high for translators in my country.
4.21 How can I change the currency of my credit card payment at 2checkout?
4.22 I am unable to pay by credit card via ProZ.com's credit card processor. Is there another credit card payment option?
4.23 What happens to my partial membership if I upgrade to full membership?
4.24 Am I considered a "member" of ProZ.com if I do not pay?
4.25 Why are members (ie. those who pay) given advantages when it comes to meeting clients? Just because you pay, it does not mean you are good.
4.26 I received an 10417/ 10505/10745 Error Message from Paypal. What is it?
4.27 I need my invoice in French/German for tax purposes.
4.28 If I renew my membership before it expires, what happens with my renewal date?
4.29 Somebody wants to donate me BrowniZ for my renewal, but I can't find the option.
4.30 I received a 10754 Error Message
4.31 I received a 15005 Error message
4.32 Could I submit a payment via Western Union or MoneyGram?
4.33 Will ProZ.com membership really help me to meet clients? Isn't my certification / degree more important?
4.34 How can I pay by wire transfer?

5. ProZ.com Directory and Maps

5.1 What is the ProZ.com directory?
5.2 Is the directory important to me if I want to meet clients?
5.3 How is placement in the directory determined?
5.4 How can I move up in the directory?
5.5 How can I hide my "online today" indicator in the directory?
5.6 Why am I not appearing and/or found in the directory?
5.7 Why don't I show up in the appropriate directory?
5.8 What is the Interpreter World Map?
5.9 Why don't I see myself on the Interpreter World Map?

6. Profile Page

6.1 How do I add a hit counter to my profile page?
6.2 How can I accept Paypal payments through my profile page?
6.3 Removing old resume
6.4 How do I enter "languages of interest"?
6.5 What are the detailed categories of expertise?
6.6 Why aren't my detailed categories of expertise displayed on my profile page?
6.7 How do I get my Identity Verified?
6.8 How do I upload a profile photo or image?
6.9 I uploaded an image/CV but it is not shown / can not be dowloaded.
6.10 How do I update/edit/replace my present CV/resume?
6.11 There are extra line breaks in my profile and I can not get rid of them. What should I do?
6.12 Where and what is my Personal Tab?
6.13 How do I use and enter HTML in my Personal Page?
6.14 Why isn't my HTML interface/design appearing correctly on my Personal Page?
6.15 How do I edit my working, interests, specialties, general fields on my profile page?
6.16 Who can view my Personal Page?
6.17 How many "general", "specialties", and "working" fields can I enter in my profile from the "Edit Specialties" page?
6.18 What is the "counter box" on the "edit expertise page"?
6.19 The "counter" is covering the specialty/working columns, what can I do?
6.20 How do I know which item I've chosen on the expertise page?
6.21 Why can't I enter more than 10 "specialty" fields (and 30 "working" fields)?
6.22 Why is my specialty not available?
6.23 Can I link to my ProZ.com profile from my personal website? Can I use the logo when I do so?
6.24 What is the "Visitor Tab"?
6.25 What can I find out with the IP Address?
6.26 What does the "checkmark" under the viewer type signify?
6.27 What does it mean by "Tabs Viewed"?
6.28 What exactly does the "Came From" column identify?
6.29 Who has access to my "Visitors Page"?
6.30 Does the "Visitors Page" count my visits?
6.31 Will anyone see my username or entity ID on their "Visitors Page"?
6.32 Will anyone be able to link to my profile page from their "Visitors Page"?
6.33 How do I edit my portfolio?
6.34 How can I upload images (besides my profile photo) to show in my profile?
6.35 What happened to the "your site" feature?
6.36 How do I add Skype to my profile page?
6.37 How do I delete my profile?
6.38 I'm not listed as interpreter
6.39 I am listed as an agency but I also work as a freelancer, should I have two profiles?
6.40 How can I set my location in the map?
6.41 How can I delete my Resume/CV/Photo
6.42 I deleted my profile/CV but Google still shows it.
6.43 I have entered my contact info but the quick profile does not show it.
6.44 Someone is coming to my visitors tab multiple times, should I be worried?
6.45 Can I control the online status shown in my profile?
6.46 Can I control the language in which visitors see my profile?
6.47 How can I accept Moneybookers payments through my profile page?
6.48 Can I make my email address visible in the "Contact" section of my profile?
6.49 Why are certain fields classified as 'required' or 'encouraged'?

7. KudoZ

7.1 What is KudoZ?
7.2 How does it work?
7.3 What good are KudoZ points?
7.4 What happens if a question isn't graded?
7.5 ASKING: Can I add more info to my question? Can I edit it?
7.6 ASKING: How can I thank KudoZ answerers without declining or grading yet?
7.7 ANSWERING: How can I unhide an answer I've made invisible?
7.8 ANSWERING: Why does the word "Hide" appear in my answer boxes?
7.9 ANSWERING: I entered a peer comment and want to respond to the reply I got. Can I?
7.10 ANSWERING: An option appeared allowing me to edit other people's questions. Why?
7.11 What are the rules of KudoZ participation?
7.12 ANSWERING: I can not see a KudoZ question. What can I do?
7.13 ANSWERING: I am not getting all the KudoZ notifications I should be.
7.14 ANSWERING: I am not getting any KudoZ email notifications.
7.15 ASKING: I am not sure whether a question should be classified as non-PRO or PRO. What is the difference?
7.16 ANSWERING: I am getting too many KudoZ email notifications
7.17 ANSWERING: What should I do if the KudoZ rules are being broken?
7.18 Where can I find a list of my previous questions and answers?
7.19 How can I prevent the ProZ.com term search from transliterating diacritics and accented characters?
7.20 ANSWERING: Can I agree with more than one answer to a question?
7.21 ANSWERING: I had to create a new profile. Can I merge my points from the previous profile?
7.22 What is the logic behind the KudoZ categories?
7.23 ANSWERING: What is the KudoZ "ask the asker" function for? Can I use it?
7.24 ANSWERING: How can I change what appears on my KudoZ points summary on my profile page?
7.25 ANSWERING: How are KudoZ points updated?
7.26 ANSWERING: I see some users (not moderators) reclassifying, or removing, others' questions. How are these members selected?
7.27 Under what conditions will a KudoZ question be removed?
7.28 ASKING: How can I close a KudoZ question I have asked that has not been answered?
7.29 ANSWERING: I think my point total should have gone up by more today.
7.30 ANSWERING: One of my KudoZ point totals dropped. How is this possible?
7.31 ASKING: Is there a limit on the number of questions that I can ask?
7.32 ASKING: I tend to store up my term questions until the end of a project. Is there any way I can get around the limit?
7.33 ASKING: Can I send my question only to certain people I know?
7.34 ASKING: Why would I limit a question to certain people?
7.35 ASKING: Why would I limit access to a question to certain classes of members?
7.36 ANSWERING: Are points available for answering questions which have been restricted to certain individuals or groups?
7.37 ASKING: If I ask a question privately, ie. restricting it to one of my teams, will it appear to others? Will it be searchable in the archives?
7.38 ANSWERING: What does it mean when a question is marked "Not for points"?
7.39 ANSWERING: Does the person who asks a "Not for points" question still have to close the question?
7.40 ANSWERING: If I answer "not for points" questions, will they appear in the KudoZ history in my profile page?
7.41 I suggest requiring payment for participation in KudoZ. This would boost quality.
7.42 ANSWERING: Does answering "not for points" questions improve my position in the KudoZ leaderboard or ProZ.com's translator directory?
7.43 ANSWERING: When I search for questions from members only, I notice something odd.
7.44 ANSWERING: Sometimes I get emailed questions that I can't see on the site, and sometimes I see questions but have not been emailed...
7.45 ANSWERING: How do I receive KudoZ notifications from my team?
7.46 ASKING: How do I grade my KudoZ question?
7.47 ASKING: I lost my KudoZ email confirmation link, how can I grade my KudoZ question now?
7.48 ASKING: How can I stop receiving email reminders to grade my questions?
7.49 ANSWERING: What is a daily digest?
7.50 ASKING: Can I award points to more than one answer?
7.51 ASKING: Where is the 'Decline' button?
7.52 ANSWERING: What happens after someone disagrees with an answer?
7.53 I see a link to "edit/delete" my peer comment. What is that for?
7.54 Can pro-questions asked by pros be reclassified into non-pro?
7.55 I closed a question without selecting a best answer. Can I reopen the question now?
7.56 ASKING: Can I ask a monolingual kudoz question?
7.57 If the question is closed and points were awarded can I still answer it?
7.58 What is the criteria for the number of points (1-4) I should award to the selected answer?
7.59 What constitutes "term help" as defined in rule http://www.proz.com/siterules/kudoz_general/1.1#1.1 ?
7.60 ASKING: How can I close a question that has received answers without grading it?
7.61 ANSWERING: Can I edit the answer I've given to a KudoZ question?
7.62 What does the "Vote PRO" or "Vote non-PRO" button do?
7.63 ANSWERING: If I hide my answer and submit a new one, is this against site rules for answering?

8. Meeting Clients / Meeting Translators & Intepreters

8.1 How are jobs passed?
8.2 Who can outsource via ProZ.com?
8.3 Who can receive jobs?
8.4 What are the ProZ.com fees associated with jobs?
8.5 Who sets the payment and delivery terms of each job?
8.6 I have a question about a particular job posting. Who should I contact?
8.7 What are the different ways I can pay for posting a job quote?
8.8 If I quote on the job and don't get it, will I be informed? How soon?
8.9 Job quotes history: who can see it?
8.10 I got the job but never heard back from the outsourcer...
8.11 I would like to find out who is the outsourcer of a specific position.
8.12 What are Automatic Referrals?
8.13 How can I close a job posting I've made?
8.14 What is job posting history (Previous job postings)?
8.15 Why am I not notified of all jobs in my language pair?
8.16 Should I use the quote form to express my interest in a job, or should I write to the client directly?
8.17 Why are some jobs marked members-only?
8.18 I am not getting all the email alerts I should be for jobs.
8.19 Why am I not allowed to quote on certain jobs?
8.20 I am not getting any email notifications of jobs.
8.21 Why doesn't ProZ.com set a minimum rate for translation?
8.22 Does ProZ.com offer text ads (like Google), so that I can advertise my freelance services?
8.23 How can I control what is posted on my quote form?
8.24 What is a "potential" job?
8.25 Why are job alerts sent to me some time after they were posted? There seems to be a delay.
8.26 Is the Instant Job system online?
8.27 What payment types may I accept from outsourcers?
8.28 How can I quote?
8.29 I don't see the "Submit quote" button on this job

9. Forums

9.1 What are the ProZ.com forums?
9.2 What are the rules of the forums?
9.3 Who can use the forums?
9.4 Are forum postings vetted?
9.5 Can I make a posting about a bad agency or translator?
9.6 Why can I not use the forums to warn others about a bad agency?
9.7 Can financial topics be discussed?
9.8 How can I receive notification of new forum postings (forum tracking)?
9.9 Why did my subject line change?
9.10 I can't find my posting.
9.11 Why are political and controversial topics banned?
9.12 How about natural disasters, or disasters that are in no way political--can they be discussed in the forums?
9.13 What types of things can be posted?
9.14 How is it determined whether or not a forum thread will be featured on the home page?
9.15 Are forums indexed by search engines?
9.16 How do I post in the forums?
9.17 Can I request a private forum for discussion/work?

10. Job Posting

10.1 What kind of jobs can be posted at ProZ.com?
10.2 What are the keys to getting a good response to my posting? What else should I bear in mind?
10.3 How quickly will I hear from translators (or interpreters)?
10.4 What are the fees I will have to pay?
10.5 How can I be sure a given translator is reliable?
10.6 What type of jobs are not allowed at ProZ.com?
10.7 How are prices and deadlines set for jobs?
10.8 Will service providers be quoting against each other?
10.9 How will service providers contact me?
10.10 I don't want to announce my job--its confidential. What can I do?
10.11 If I post a job and find a great translator, can I work with him/her directly next time?
10.12 I don't have a specific job -- but I would like to increase my database of translators.
10.13 What does it mean for a job to be funded by a non-profit group?
10.14 I offer a service for translators seeking jobs. Can I post?
10.15 Can I use the job posting form to advertise my services?
10.16 For what reasons can a job poster be banned from ProZ.com?
10.17 What can I do if I need to edit the information on my job posting?
10.18 I've posted a job but it is not visible yet.

11. Rates

11.1 How do I enter my rates?
11.2 What are the minimum and target rates?
11.3 Why should I enter rates?
11.4 I am just getting started as a freelancer. What rate should I charge?
11.5 Is entering rates mandatory?
11.6 What rates are people asking? Can I view aggregated data?
11.7 I've entered my rates but I'm still receiving some jobs offering a rate under my minimum. Why is this?
11.8 Why doesn't ProZ.com set a minimum rate for translation?

12. Blue Board (Outsourcer Database)

12.1 What is the Blue Board?
12.2 Glossary of Blue Board terms...
12.3 What are the conditions for making an entry concerning your likelihood of working again with an outsourcer?
12.4 How can I see other users' entries concerning their likelihood of working again with a particular client?
12.5 How much does it cost to access Blue Board records?
12.6 I am not a (paying) member of ProZ.com... can I still see Blue Board records?
12.7 I am not a (paying) member of ProZ.com... can I still make Blue Board entries?
12.8 I would like to ask others to make entries concerning a particular outsourcer. How do I do that?
12.9 How can I make an entry for an outsourcer that is not listed on the Blue Board?
12.10 How can I change the contact data listed for my business in the Blue Board?
12.11 A service provider has commented on his/her likelihood of working again with my business. Can I respond?
12.12 How reliable is the Blue Board?
12.13 How do I get my business listed on the Blue Board?
12.14 I would like certain contact information removed from the Blue Board.
12.15 How do I hide an entry on the BB?
12.16 How may I edit my Blue Board entry?
12.17 Can I make an entry for an outsourcer if my only experience with them is with a test translation?
12.18 I made an entry and it hasn't appeared yet.
12.19 Can I make more than one entry per outsourcer?
12.20 How can I edit the information on my Blue Board record?
12.21 My company has a great Blue Board page. How can I display this in my profile?

13. Agencies and Outsourcers

13.1 Search Operators
13.2 Including Company Logo in Job Posting

14. Verified Identity Program

14.1 What is the Verified Identity Program (VID)?
14.2 How can I have my profile identity verified?
14.3 What is the timeline for the VID program?
14.4 Why is my identity not verified anymore?
14.5 How do I get VIDed at a powwow?
14.6 How can I get authorized to verify other users' identities?
14.7 I have paid with credit card but I am not ID verified yet.

15. Credentials

15.1 What is a "credential"?
15.2 How are credentials used at ProZ.com?
15.3 How do I get a credential verified?
15.4 How do I report my credentials?
15.5 Can I verify my memberships in organizations?

16. ProZ.com Native Speaker Credential

16.1 What is the ProZ.com Native Speaker credential?
16.2 How do I get the credential for a single language?
16.3 How do I get the credential in more than one language?
16.4 What definition of "native speaker" is used?
16.5 Will clients see the credential?
16.6 Does the PNS credential tell whether or not someone is a good translator?
16.7 How much does it cost to apply for the PNS credential?
16.8 I would like to get the credential. How do I proceed?
16.9 My two native languages are pending. How soon can I prove them?
16.10 What do the different colored icons mean?
16.11 I need to declare a second native language, or I've made a mistake in entering my native language(s).

17. Directory Text Ads

17.1 Who is allowed to create text ads?
17.2 How do I create a Directory Text Ad?
17.3 Why must I specify a language pair and expertise?
17.4 Can I trade BrowniZ for Directory Text Ad impressions?
17.5 Why can't I add BrowniZ to my Directory Text Ad balance?
17.6 I would like to create one text ad that will be displayed on both directories. Can this be done?
17.7 After I create my directory text ad, may I edit it?
17.8 Am I allowed to buy more than one text ad for the same language pair and field/specialty?
17.9 May I use my wallet to pay for my text ad?
17.10 Will there be a balance and history of my text ads available for me to view?
17.11 Can I have my browniz or wallet balance refunded to me?
17.12 I've created a text ad, but I can't see it on the directory.
17.13 I don't think the balance is correct on my text ad account.

18. Translation Teams

18.1 What is a ProZ.com translation team?
18.2 Who can be a part of a ProZ.com translation team?
18.3 How can I create a team?
18.4 How can I invite other translators to join my team?
18.5 How can a job quote be made on behalf of a team?
18.6 I want to leave the team, what should I do?

19. ProZ.com Wallet

19.1 How can I accept payments through my ProZ.com Profile page?
19.2 What are the fees for using the ProZ.com Wallet?
19.3 When are wallet withdrawals done?

20. Browniz points

20.1 What are browniz points?
20.2 How can I get browniz?
20.3 How can I use browniz?
20.4 My browniz point totals are wrong.
20.5 How are browniz points updated?
20.6 I have excess browniz points. Can I donate them to other members?

21. Powwows

21.1 What is a ProZ.com Powwow?
21.2 When is the next powwow in my area?
21.3 How are BrowniZ for organizing/attending Powwows awarded?
21.4 What happens at Powwows?
21.5 Who can go?
21.6 Will a ProZ.com representative attend?
21.7 Is there a fee to attend?
21.8 Can I bring children? Guests?
21.9 How do I sign up to attend?
21.10 Can I organize a Powwow?
21.11 Where does the word 'Powwow' come from?
21.12 Will I be expected to attend if I add my name?
21.13 I cannot find the "Enter attendance" link on the powwow page, why?
21.14 I uploaded my powwow's pictures and nothing happened.

22. Glossaries

22.1 How do I add a term to a glossary?
22.2 How do I upload an existing glossary?
22.3 How do I edit a glossary or an existing term?
22.4 How do I move a term from one glossary to another?

23. GlossPost

23.1 What is GlossPost?
23.2 What are the goals driving GlossPost at ProZ.com?
23.3 What are the possibilities created by the collaboration between GlossPost and ProZ.com?
23.4 How many links from the original GlossPost archives have been included?
23.5 Will the links in the GlossPost database at ProZ.com be checked to prevent dead pages and repeat URLs?
23.6 What are the searching capabilities included in the GlossPost database at ProZ.com?
23.7 How can I contribute to the expansion of this glossary database?
23.8 What is the posting procedure?
23.9 In what language should I post?
23.10 As a ProZ.com user, will I get any benefits from posting glossaries?
23.11 How can I report bugs or send suggestions?
23.12 What will happen to the GlossPost list at Yahoogroups?
23.13 Where can I learn more about the history of GlossPost?

24. ProZ.com Exchange

24.1 What is the ProZ.com Exchange?
24.2 Who can use the ProZ.com Exchange?
24.3 Is the Exchange just for trades, or can I sell something there?
24.4 I submitted a post to the exchange. Why can't I see it yet?
24.5 What kinds of posts aren't allowed on the Exchange?

25. Hosting

25.1 What is ProZ.com hosting?
25.2 Who can take advantage of ProZ.com hosting?
25.3 How much does it cost?
25.4 What is the difference between hosting and domain registration?
25.5 Who will own my domain if I register it at ProZ.com?
25.6 Are there any restrictions on the content of my web site?
25.7 I forgot my password. How can I reset it?
25.8 How do I get started with my hosting account?
25.9 How do I use the mail hosting features?
25.10 How do I use anonymous FTP or create new FTP accounts?
25.11 How do I use multiple domains, subdomains, or other advanced domain-related features?
25.12 How do I access the WYSIWYG editor?
25.13 I am unable to connect to my control panel or webmail, and I use a personal firewall.
25.14 How can I get information about my account in the old hosting system?
25.15 I have the standard hosting package. Can I change my hosted domain name?
25.16 How can I have my hosted site indexed by search engines?
25.17 Are domain registrars required to remind domain owners to verify their contact information annually?
25.18 How can I edit the contact information and other details for my domain name?
25.19 Why have I stopped receiving email sent to my account?
25.20 I cannot transfer my current domain to ProZ.com because my registrar is locked.
25.21 I'd like to host two domains, how can I do this?
25.22 Are there any limitations regarding my monthly bandwidth usage?
25.23 Can I renew my domain name for 5 years without renewing my Proz membership?

26. Email

26.1 How can I unsubscribe from all ProZ.com email notifications?
26.2 How can I get more, fewer, or different email notifications?
26.3 I don't receive any email from ProZ.com
26.4 I receive some email from ProZ.com, but I don't receive all the email notifications that I should
26.5 I got an email virus that appeared to come from ProZ.com
26.6 How do I report abuse of the ProZ.com mail system?
26.7 My email notifications are delayed. What can I do?
26.8 How do I view the complete headers of an email message?
26.9 Why does the link in my KudoZ/job/forum email notification go to a page saying the ID does not exist?
26.10 What is a daily digest?
26.11 Why is there an xxx at the start of my email address? Why am I being told my email address is bad?
26.12 My Mail Monitor says that notifications are been sent but still I can't get them.

27. Willingness to Work Again (WWA)

27.1 What is WWA?
27.2 What does a WWA entry consist of?
27.3 What are WWA entries good for?
27.4 What are the conditions under which a WWA entry can be (requested from / made by) an outsourcer?
27.5 If a translator requests feedback from an outsourcer, does the outsourcer have to sign up with proz.com if they have not already done so?
27.6 Is "yes" the only possible response to the "willingness to work again" question asked of outsourcers?
27.7 Sounds good -- I would like to show "willingness to work again" entries from my clients in my profile. How can I do that?
27.8 How can I provide a positive "willingness to work again" entry on behalf of a site user that worked for me?
27.9 What are my options regarding the visibility of my WWA entries?
27.10 Is this feature also intended to benefit outsourcers?
27.11 How can WWA be beneficial for both service providers (ie. translators and interpreters) and outsourcers at the same time?
27.12 What about confidentiality? I can not / would rather not disclose my client's names.
27.13 I don't have confidentiality agreements per se, but I don't want others to know who I work for. How can I prevent my clients from being disclosed?
27.14 What about members' desire to be able to prevent others from making unsolicited WWA entries?
27.15 If I withdraw from WWA potential clients may think I don't want feedback displayed because I am a bad translator. Would it be ok to write that in my profile explaining that I opted not to use this feature to protect my clients or something like that?
27.16 Is there staff and/or moderator oversight?
27.17 Is the WWA feature limited to members?
27.18 The WWA item is marked incomplete in my quick profile updater even though I have received an entry. Why?
27.19 I accidentally entered a WWA comment on a wrong translator. How I can delete this entry?

28. Localization / Character sets

28.1 The localization in my language is inconsistent. What can I do?
28.2 How does ProZ.com handle character sets?
28.3 How can I set the character encoding used by my browser?
28.4 What is Unicode?
28.5 Why should I use Unicode?
28.6 This text is in Unicode, why is it showing up as question marks or missing character symbols?
28.7 I am unable to sign in, and my username or password contains non-ASCII characters.
28.8 My name appears garbled in some parts of the site. How can I correct it?
28.9 My data appears garbled in some parts of the site. How can I fix this?
28.10 What are these checkmark and arrow icons appearing by text throughout the site?
28.11 I am viewing the site in a language I cannot understand. What happened?

29. Miscellaneous

29.1 What kinds of content (text, HTML, etc.) can I put in my profile page?
29.2 Can I use HTML in my personal information (first name, last name, username, etc.)?
29.3 How often are point totals updated?
29.4 What character sets (Cyrillic, etc.) can I use throughout the site?
29.5 I think I received an email virus from the ProZ.com site? Is that possible?
29.6 What is a "group mail"?
29.7 I sometimes receive Job/KudoZ emails late. Can you explain where this delay might come from?
29.8 What time zone is used on the site?
29.9 How can I clear my browser's cache?
29.10 How can I contact ProZ.com staff?
29.11 How do I take a "screenshot" to send to ProZ.com support?
29.12 Can I link to ProZ.com from my website?
29.13 Where can I see my past tickets?

30. Database of translator organizations

30.1 What is the organizations database?
30.2 My organization is not listed in the organizations database. How can I get it added?
30.3 What is the process for getting my organization removed from the database?

31. Languages

31.1 How was the list of languages used throughout ProZ.com created?
31.2 I would like a certain language added to the list. How can I request that?
31.3 What about other changes?

32. Fields of Expertise

32.1 How are fields of expertise classified at ProZ.com?
32.2 How were the fields used determined?
32.3 The fields don't seem to make any sense.
32.4 What are some categories shown twice - like "cars" and "automotive"?
32.5 Can I suggest a change to the structure?
32.6 There is a field available in the directory, but I can not enter it as a speciality of mine. How do I get listed under that category?

33. Project History

33.1 What is the ProZ.com Project History(SM)?
33.2 Who can use the Project History(SM) system?
33.3 What type of projects can be listed?
33.4 Can I list projects obtained from clients outside of ProZ.com?
33.5 I/my company managed a project. Should I list that?
33.6 Is my Project History(SM) private?
33.7 I see other users' project histories. Why is that?
33.8 I notice that client names are sometimes shown in other users' project histories. What determines whether or not a clients' name is shown?
33.9 What is outsourcer "corroboration"?
33.10 How does outsourcer "feedback" work?
33.11 How does my project history affect how I am shown in the directory?
33.12 How can making selections from my project history visible help me to meet new clients?
33.13 Can I keep track of, or display, who I have worked together with on my projects?
33.14 Can I hide my projects if I get negative feedback from the outsourcer?
33.15 My client gave me negative/neutral feedback, is there any way it can be removed/changed?
33.16 Why I can not delete a project in my Project History(SM) list?
33.17 My client never received a notification to review my project, can they still review it somehow?
33.18 Should I include only big projects?
33.19 How can I enter projects if all my work is confidential?
33.20 I don't want to ask my client for corroboration, what can I do?
33.21 I am an interpreter, I seldom (or never) do translations. Project history does not apply to me. How can I complete my profile?
33.22 I don't want to add project history information at this time. How can I complete my profile?

34. Articles Knowledgebase

34.1 What is the ProZ.com "Articles Knowledgebase"?
34.2 What are knowledgebase "contributions"?
34.3 What is a "recommendation" bar shown with some articles?
34.4 What does "add article to favorites" mean?
34.5 What authors are included in the "featured authors" lists?
34.6 How are "popular authors" and "popular articles" selected?
34.7 What is the copyright policy for these articles?
34.8 I notice some articles in the knowledgebase that have come from other sites. Why is that?
34.9 How can I submit an article? What are the submission guidelines?
34.10 Why would I want to submit an article?
34.11 How can I edit my article?
34.12 I would like to edit my article, but I do not have a ProZ.com account.
34.13 I have a ProZ.com profile, but I still can not edit my article. How do I get the article linked to my profile?
34.14 What is a call for articles?
34.15 Can I suggest a topic for an article I would like to see written, or make my own call for articles?
34.16 I found an article that I would like to see put in the knowledgebase. How can it be added?
34.17 Can non members read/search/contribute articles?
34.18 What benefits are there for site members in the articles section?
34.19 What happened to the old "Howtos" section?
34.20 Can I publish an article containing pictures?

35. Job Track Record

35.1 This feature is temporarily offline

36. Lists

36.1 What are "My Lists" of members, and what can I do with them?
36.2 How can I send email or a ProZ.com message to members of my lists?
36.3 Are there any restrictions on the content of list messages?

37. Polls ("Quick Polls")

37.1 What are ProZ.com "Quick Polls"?
37.2 Who can vote in the quick polls?
37.3 Who determines the poll questions?
37.4 Is the data collected in these polls reliable?
37.5 Where does the discussion on the polls take place?
37.6 Can I see/vote on past polls?
37.7 Which of the partial memberships gives me access to past polls?
37.8 What does it mean to be credited for a quick poll?

38. New Members

38.1 What are some helpful hints on setting up my profile page?
38.2 What can I do to get started as a translator/interpreter?
38.3 Do you process payments for jobs?
38.4 How does the Quote system work?

39. New profile

39.1 How do I begin filling in the new profile?

40. Store and translator group buying (TGB)

40.1 I purchased SDL from your site and my membership has not been upgraded.
40.2 What happens to my existing ProZ.com membership if I buy a TGB package that includes membership?
40.3 Is SDL TRADOS distributed on a CD with physical packaging, or by downloading the software?
40.4 How can I get another copy of SDL TRADOS if my computer crashes or I need to reinstall for some reason?
40.5 I bought Trados/Wordfast but I didn't receive the license key/can not download/can not install it.

41. Corporate membership

41.1 What is corporate membership?
41.2 What are the benefits of corporate membership?
41.3 Where is the corporate directory?
41.4 Are any of the benefits of individual membership included in corporate membership?
41.5 What happens to my current individual membership if I purchase a corporate membership?
41.6 I understand I get 'test drive' access to ProZ.com CONNECT! as a corporate member. What is ProZ.com CONNECT!, and what does 'test drive' mean?
41.7 How do I join as a corporate member?
41.8 Are there any conditions under which a company that wants to join will be refused?

42. ProZ.com Trainings

42.1 What are ProZ.com Professional Training Sessions?
42.2 On what topics are trainings held?
42.3 How are trainers selected? Can I be ProZ.com trainer?
42.4 How can I get a training organized in my city?
42.5 How can I book a place in a ProZ.com Professional Training Sessions?
42.6 I paid the Local Organizer. Why has my status not changed yet?
42.7 I am a ProZ.com member. Am I entitled to a discount?
42.8 I am a student member of ProZ.com. Am I entitled to a discount?
42.9 I paid but I will not be able to attend. Can I be refunded?
42.10 The number of people registered in the session page is higher that the capacity reported for the course. Can I still register? Will I have a place in the Session?
42.11 What do I need to attend the Training?
42.12 Will I receive any proof of having attending the training?
42.13 I want to leave feedback about a training I attended. How can I do it?

43. Mentoring/Apprenticeship

43.1 What is the experimental mentoring/apprenticeship program?
43.2 What are the guidelines and requirements for the mentorship / apprenticeship program?
43.3 Who may participate in the mentoring / apprenticeship program?
43.4 Is there a required amount of time and work I need to commit to weekly to participate in the program?
43.5 Am I allowed to have more than one mentor/apprentice?
43.6 Where can I sign up to participate in the mentoring / apprenticeship program?
43.7 I found a mentor/apprentice that has agreed to work with me, who do I need to notify?

44. Student Membership

44.1 What is ProZ.com student membership?
44.2 What are the benefits of ProZ.com student membership?
44.3 Who is eligible for student membership?
44.4 Which of the site's services are open to students?
44.5 Will student membership help me to get clients?
44.6 What is the mentoring / apprenticeship program?
44.7 Are student members identified as such throughout the site?
44.8 How much does student membership cost?
44.9 How do I join?

45. ProZ.com Connect!

45.1 What value does ProZ.com Connect! deliver over the standard job system and public directory tool?
45.2 What is the difference between ProZ.com Connect! and Corporate Membership?
45.3 How and why was Proz.com Connect! created?
45.4 What is the difference between Connect! jobs and the "classic" job system?
45.5 What is a premium job?
45.6 Who decides whether or not a job is to be classified as "premium"?

46. ProZ.com Online Trainings

46.1 What are ProZ.com On line Trainings?
46.2 On what topics are trainings held?
46.3 How are trainers selected? Can I be ProZ.com trainer?
46.4 How can I book a place in a ProZ.com On line Trainings?
46.5 What payment methods are available? Why has my status not changed yet?
46.6 In which currency can I pay for the trainings ?
46.7 Why does ProZ.com sometimes charge VAT tax within the EU?
46.8 When does the training start?
46.9 How are they done?
46.10 I paid but I will not be able to take the course. Can I be refunded?
46.11 Will I receive any proof of having attended the training?
46.12 I want to leave feedback about a training I attended. How can I do it?

47. ProZ.com conferences - learning, networking and fun!

47.1 What is a ProZ.com conference?
47.2 What is the difference between regional and international conferences?
47.3 How are conference locations chosen?
47.4 What happens at conferences?
47.5 Will a ProZ.com representative attend?
47.6 Who can go to conferences?
47.7 How much does it cost to go to a conference?
47.8 We are a translation company. What are the benefits for companies attending a ProZ.com conference?
47.9 What does the conference fee includ