EDUCATION BACKGROUND

2023

Education

Glow Certificate

 

2005

Bachelor Degree Accountancy

University Technology Mara (UiTM) Shah Alam

 

2002

Diploma in Accountancy

University Technology Mara (UiTM) Shah Alam

 

WORKING EXPERIENCE

2021 – Present

Al Rajhi Bank Malaysia | Kuala Lumpur

Team Leader - Documentation | Assistant Vice President

• Perform credit
  administration duties processing legal documentation and ensuring timely
  completion of loan documentation until the disbursement of the facilities.

• Liaising
  with solicitors for the preparation and completion of the required
  security documentation.

• Participate
  actively in ad hoc projects undertaken by the department. Ensuring that
  all team and individual KPIs are met and maintained on a daily/monthly
  basis.

• To
  provide advisory service to Businesses on matters relating to Credit
  Operation and Documentation

 

2019 – 2020

HONG LEONG BANK (M) BERHAD | Petaling Jaya

Documentation and Disbursement Manager

• Perform credit
  administration duties processing of legal documentation and ensure timely
  completion of loan documentation until the disbursement of the facilities
  (Conventional Loan, Islamic Financing as well as IHP).

• Responsible
  for loan documentation & and disbursement of the centre to ensure
  deliverables are achieved within the service standard.

• Maintain
  documentation report registering the dates of LO issuance/acceptance,
  follow up with legal and external solicitor, where applicable, up to loan
  disbursement to allow tracking of loan disbursement turn-around time to
  meet the target.

2017 – 2019

MBSB BANK BHD l Damansara Heights

Documentation and Disbursement Manager

• Responsible for
  financing documentation and disbursement.

• Assist
  the corporate banking marketing team (front office) in completing deals
  and transactions. This involves checking and verifying all transactions
  and documents of all the members in the department before executing it to
  the operation department.

• Working
  closely with the Trade Finance Department (earmarking any trade
  application or settlement against the Loan and ensuring the limit is still
  within the approved limit).

• Perform
  UAT for system enhancement and process improvement. Participate actively in
  ad hoc projects undertaken by the department.

2015 – 2016

MIZUHO BANK MALAYSIA l Kuala Lumpur

Documentation and Disbursement Manager

• Manage the day-to-day
  data or BAU operational processes liaising with business functions and
  other operations teams locally to manage credit facility - Term Loan,
  Overdraft and Revolving Credit facility (Syndication, Conventional and
  Islamic).

• Dealing
  with Treasury for COF, KLIBOR, LiBOR, SIBOR, Legal as well as Trade
  Finance Department.

2010 – 2015

OCBC BANK BERHAD l Kuala Lumpur

Documentation and Disbursement Manager

• Manage the day-to-day
  data or BAU operational processes liaising with business functions and
  other operations teams locally to manage credit facility - Term Loan,
  Overdraft, and Revolving Credit facility (Syndication, Conventional, and
  Islamic).

• Dealing
  with Treasury for COF, KLIBOR, LBOR, SIBOR, Commodity Murabahah as well as
  Trade Finance Department.

• Liaise
  with Relationship Managers from Special Assets Management, Corporate
  Banking, and Commercial Banking, SMEs, branches, and HODs.

• Disburse
  OD, Term Loan, or RC for corporate banking & commercial banking
  immediately upon request received by RM or customers.

2007 – 2010

E2 POWER SDN BHD | Cyberjaya

Customer Service Manager

• Respond to a customer
  inquiry on a corporate account e.g. account balance, loan, transaction and
  cheque inquiry, complaint and internet banking, Loans.

• Compile
  and handle complaints regarding bank products and related issues.
  Providing technical support and guidance to customers, especially for Internet
  banking.

• Create
  enduring relationships with all levels of management and co-workers.

• Maintain
  team’s call quality standards, providing feedback and developing
  performance development plans.

• Manage
  employee performance and provide ongoing feedback to train, cross-train
  and develop employees.

• Manage
  the operational activities of the contact center including quality
  service, workflow, workforce optimization, and cost management.

• Provides
  oversight and technical direction for order management, inquiry
  management, and invoice management activities.

• Will
  assist in developing ideas for work simplification, cost reduction,
  process improvement methods (bullet proofing) and scheduling.

• Works
  with managers and supervisors to provide a work environment and culture
  that promotes customer service, staff development and achievement

EXPERTISE

Translation [EN-MY, MY-EN]

Corporate Documentation

Transcriber [EN]

Accounting

 

CAT TOOLS

SmartCat

MateCat

Trados

Proofreading

Outlook

 

LANGUAGE

English

Malay

 

RATES

English <> Malay

USD 0.08/words - USD USD0.10/words

USD25/hour - USD 30/hour

 

AWARD

Best Employee of the Month (2015) awarded by

Mizuho Bank (M) Bhd