Technical forums » Trados support »
Cannot return Trados 2007 licence because old hard drive destroyed
Thread poster: Stuart Dowell
Stuart Dowell
Stuart Dowell  Identity Verified
Poland
Local time: 04:54
Member (2007)
Polish to English
+ ...
Jan 21, 2010

My desktop computer has had a fatal crash and I have had to buy a new laptop. I would like to install Trados 2007, which I previously purchased, onto my new computer but I understand that I need to send back the current activation.

Obviously I can't do this as my old computer is broken and the .lic file is in the old computer. Do any of you know a way around this?

I tried contacting Trados directly but this was no use.
 
RWS Community
RWS Community
United Kingdom
Local time: 04:54
English
How did you try? Jan 21, 2010

Use the solution finder like this;

http://talisma.sdl.com

Then go the the tab called Solution Finder and now go here;

Licensing Problems
- My software runs in demo mode only, or Activation/Licensing does not work.
- - Activation Code
- - - I cannot return my activation code.
- - - - I get an error message when I click on Return License.

Th... See more
Use the solution finder like this;

http://talisma.sdl.com

Then go the the tab called Solution Finder and now go here;

Licensing Problems
- My software runs in demo mode only, or Activation/Licensing does not work.
- - Activation Code
- - - I cannot return my activation code.
- - - - I get an error message when I click on Return License.

This will bring up a form that you can fill in to generate a support request and you will be contacted, normally within a day.

I hope this helps.

Regards

Paul ▲ Collapse
 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Natalie[Call to this topic]
Myron Netchypor[Call to this topic]
Marco Ramón[Call to this topic]
Maya Gorgoshidze[Call to this topic]
Prachya Mruetusatorn[Call to this topic]

You can also contact site staff by submitting a support request »

Cannot return Trados 2007 licence because old hard drive destroyed







TM-Town
Manage your TMs and Terms ... and boost your translation business

Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.

More info »
Trados Business Manager Lite
Create customer quotes and invoices from within Trados Studio

Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.

More info »