Glossary entry (derived from question below)
German term or phrase:
Supportannahmestelle
English translation:
\"support desk\" oder schlicht \"support\"
Added to glossary by
AndrewLQ
Nov 15, 2011 12:08
12 yrs ago
German term
Supportannahmestelle
German to English
Tech/Engineering
Computers: Software
IT Support
Stammt aus einem Software Pflegevertrag. Woerterbueche schlagen Support Receiving Office vor.
Ich habe mich gefragt ob Support Desk einfach besser auf Englisch passt....?
Ich habe mich gefragt ob Support Desk einfach besser auf Englisch passt....?
Proposed translations
(English)
| 3 | "support desk" oder schlicht "support" |
mcbaruch
|
| 3 +2 | Help desk |
pj-ffm
|
| 3 | Central support hotline |
Steven Sidore
|
| 3 | First Line Support |
Oliver_F
|
Proposed translations
6 mins
Selected
"support desk" oder schlicht "support"
Das sind, meiner Meinung nach, die gängigen Ausdrücke
4 KudoZ points awarded for this answer.
6 mins
Central support hotline
I tend to agree with 'help desk' above, but if it's a telephone service then this.
18 mins
First Line Support
would be the correct ITIL term, if the support is categorized levelwise. The first line support accepts informations on incidents or questions and relays the more complicated ones towards the experts of the 2nd, 3rd and n'th level.
Without the level structure it is called Service Desk.
Your choice... :-)
Without the level structure it is called Service Desk.
Your choice... :-)
+2
4 mins
Help desk
or maybe "Support centre", "Support desk" depending on the coporate culture...
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Note added at 3 hrs (2011-11-15 15:59:05 GMT)
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All of the suggestions are potentially correct. To a certain extent it's a matter of taste and depends on what other terms appear in the contract when referring to other specific services (and as mentioned above (albeit incorrectly spelled) the corporate culture).
Normally a call would be received by the help desk, entered into a ticketing system and then forwarded/escalated to the appropriate group (e.g. help with usage, 1st (or 2nd, 3rd) level technical support for technical issues, etc.)
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Note added at 3 hrs (2011-11-15 15:59:05 GMT)
--------------------------------------------------
All of the suggestions are potentially correct. To a certain extent it's a matter of taste and depends on what other terms appear in the contract when referring to other specific services (and as mentioned above (albeit incorrectly spelled) the corporate culture).
Normally a call would be received by the help desk, entered into a ticketing system and then forwarded/escalated to the appropriate group (e.g. help with usage, 1st (or 2nd, 3rd) level technical support for technical issues, etc.)
Discussion