English to Chinese Tech/Engineering IT (Information Technology) CIO

An Unfiltered View
Getting out of the office to mix with real customers can teach executives a lot. But CIOs in particular should guard against taking too narrow an approach to the experience, Temkin advises. Technology leaders sometimes see the world through engineering eyes, he says. What new thing can I build to make this better? But customer interactions include ***sensory components such as accessibility and emotions.*** By asking broad questions of the customer in front of you, you learn more. How can we make this easier for you? How do you feel about what you're doing?

文章的中心思想是说CIO要走出去，加强与客户的交流。