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DeepL plug-in suddenly not working in memoQ Thread poster: Giorgio Rinaldi
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| Thanks + question about this quick fix | Jul 16 |
Rita Translator wrote:
They're going to release a new build that fixes the problem, but for now there's a quick fix for 11.0 and 10.2. Write a ticket to the support team to get access.
Update: Nevermind, apparently DeepL changed something else a few hours ago and now the memoQ fix is broken again...
[Edited at 2024-07-16 13:21 GMT]
Thanks Rita for sharing this update from MemoQ!
Do you know if each one of us does really need to open a single MemoQ Support ticket or if we can simply share the fix? Sounds so strange not to be able to download a fix without opening necessarily a ticket.
Thanks!
Andrea
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Mario Chávez
United States
Local time: 21:30
Member (Jun 2024)
English to Spanish
+ ...
| DeepL API, two flavors | Jul 17 |
Back in January 2024, I reviewed several MT APIs, including DeepL, for compatibility in memoQ 10.x. I was able to stress test the basic APIs from Amazon Translate, Microsoft Translator (Azure) and Google Translate Basic alongside memoQ's own AGT.
The problem with DeepL, which I reported to my managers, was that it offers two types of APIs, one for the free service and another for the DeepL Pro subscription. Despite DeepL's and memoQ's online instructions, I was always unable to acti... See more Back in January 2024, I reviewed several MT APIs, including DeepL, for compatibility in memoQ 10.x. I was able to stress test the basic APIs from Amazon Translate, Microsoft Translator (Azure) and Google Translate Basic alongside memoQ's own AGT.
The problem with DeepL, which I reported to my managers, was that it offers two types of APIs, one for the free service and another for the DeepL Pro subscription. Despite DeepL's and memoQ's online instructions, I was always unable to activate the free DeepL API key and couldn't run that plugin on memoQ 10.x
I am assuming that the OP here was referring to the free DeepL API plugin and not the subscription-based one. ▲ Collapse
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Mario Chávez wrote:
Back in January 2024, I reviewed several MT APIs, including DeepL, for compatibility in memoQ 10.x. I was able to stress test the basic APIs from Amazon Translate, Microsoft Translator (Azure) and Google Translate Basic alongside memoQ's own AGT.
The problem with DeepL, which I reported to my managers, was that it offers two types of APIs, one for the free service and another for the DeepL Pro subscription. Despite DeepL's and memoQ's online instructions, I was always unable to activate the free DeepL API key and couldn't run that plugin on memoQ 10.x
I am assuming that the OP here was referring to the free DeepL API plugin and not the subscription-based one.
No, it's the subscription-based one that's not working.
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Giorgio Rinaldi 
Belgium
Local time: 03:30
Member (2009)
English to Italian
+ ...
TOPIC STARTER | the more the better | Jul 17 |
Andrea Filippo Tuveri wrote: Rita Translator wrote:
They're going to release a new build that fixes the problem, but for now there's a quick fix for 11.0 and 10.2. Write a ticket to the support team to get access.
Update: Nevermind, apparently DeepL changed something else a few hours ago and now the memoQ fix is broken again...
[Edited at 2024-07-16 13:21 GMT] Thanks Rita for sharing this update from MemoQ! Do you know if each one of us does really need to open a single MemoQ Support ticket or if we can simply share the fix? Sounds so strange not to be able to download a fix without opening necessarily a ticket. Thanks! Andrea
Hi Andrea Filippo,
I suppose that the more tickets they receive, the more motivated they will be to fix it
(two tickets is megl che uan cit.)
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Is it just me or did DeepL stop working in Studio 2022, too?
Correction:
It did not stop, one just has to go to the individual language option to activate DeepL in Studio. This did not happen to me before ... Wondering
[Edited at 2024-07-17 08:16 GMT]
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Giorgio Rinaldi
Belgium
Local time: 03:30
Member (2009)
English to Italian
+ ...
TOPIC STARTER | fixed but only for version(s) 10.2.26 (MR11 RC2), 11.0.19 (MR3), 11.2 (develop), 11.1.Next | Jul 17 |
"Thank you very much for helping us make memoQ better.
We would like to inform you that the issue you reported and we submitted for fixing has been fixed, and will probably be released in version(s) 10.2.26 (MR11 RC2), 11.0.19 (MR3), 11.2 (develop), 11.1.Next (release-11-1)"
This does not make much sense.
I opened a ticket for my version 9.10.17, not other versions.
I believe that all versions that could use the plug-in until now should be able to keep on u... See more "Thank you very much for helping us make memoQ better.
We would like to inform you that the issue you reported and we submitted for fixing has been fixed, and will probably be released in version(s) 10.2.26 (MR11 RC2), 11.0.19 (MR3), 11.2 (develop), 11.1.Next (release-11-1)"
This does not make much sense.
I opened a ticket for my version 9.10.17, not other versions.
I believe that all versions that could use the plug-in until now should be able to keep on using it.
I told them this. Let's what they answer. ▲ Collapse
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John Fossey
Canada
Local time: 21:30
Member (2008)
French to English
+ ...
Deepl is not working for me, integrated into memoQ 11.0.17
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| Wish I had of seen this yesterday | Jul 18 |
Why oh why .... when an issue like this occurs don't memoQ send out an automated email to all those license holders that have a deepl integration informing of the issue.
Wasted hours uninstalling DEEPL reconfiguring the plug in yesterday as was sure something was wrong.
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Piotr Zięba
Poland
Local time: 03:30
Member (2012)
English to Polish
Giorgio Rinaldi wrote:
"Thank you very much for helping us make memoQ better.
We would like to inform you that the issue you reported and we submitted for fixing has been fixed, and will probably be released in version(s) 10.2.26 (MR11 RC2), 11.0.19 (MR3), 11.2 (develop), 11.1.Next (release-11-1)"
This does not make much sense.
I opened a ticket for my version 9.10.17, not other versions.
I believe that all versions that could use the plug-in until now should be able to keep on using it.
I told them this. Let's what they answer.
FYI, this isn't fixed. They are working on a fix and are going to incorporate it to future memoQ version mentioned above.
For now no option to use DeepL plug-in in memoQ...
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GenCL
Canada
Local time: 21:30
Spanish to French
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| Latest answer from memoQ technical support | Jul 18 |
This is the latest answer I obtained from a technical support engineer at memoQ:
"Several days ago DeepL made changes to their API that made the hotfix obsolete.
However, our developers fixed the issue and we are planning to release memoQ 11.0 this week and memoQ 10.2 next week Monday."
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[quote]Piotr Zięba wrote:
Giorgio Rinaldi wrote:
"Thank you very much for helping us make memoQ better.
We would like to inform you that the issue you reported and we submitted for fixing has been fixed, and will probably be released in version(s) 10.2.26 (MR11 RC2), 11.0.19 (MR3), 11.2 (develop), 11.1.Next (release-11-1)"
FYI, this isn't fixed. They are working on a fix and are going to incorporate it to future memoQ version mentioned above.
For now no option to use DeepL plug-in in memoQ...
This means they are forcing users of versions before v10 to upgrade (if you want to use the DeepL API).
[Edited at 2024-07-18 13:18 GMT]
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Jan Truper
Germany
Local time: 03:30
English to German
I just installed a fresh upgrade to memoQ 11.0.20 -- their Deepl API plugin works again.
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Piotr Zięba
Poland
Local time: 03:30
Member (2012)
English to Polish
Good to know. This release must have appeared overnight. It wasn't available yesterday.
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Andrea Bauer
Italy
Local time: 03:30
Italian to German
+ ...
| Some news for other MemoQ versions? | Jul 19 |
Are there any news for versions starting from 10?
I still wasn't able to fix the problem and yesterday DeepL support replied to my ticket that MemoQ is working on it.
So it's a problem within MemoQ I guess.
Andrea
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| Working with MemoQ 11.0 | Jul 19 |
Thanks for this thread and all the updates! I downloaded MemoQ 11 and DeepL is working again
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