Group discussion	SDL Trados Customer Experience Desk	Time: 10:30 to 17:00
Presentation	Where have we come from... Trends in the market today	Time: 11:00 to 11:20
Presentation	Focus on…The Content Owner	Time: 11:25 to 12:25
Presentation	Cómo mejorar tu productividad si traduces con SDL Trados Studio 2014	Time: 11:30 to 12:45
Presentation	A day in the life of the Translator	Time: 12:35 to 13:50
Presentation	Plataforma Open Exchange, un Tesoro para los usuarios de SDL Trados Studio	Time: 13:10 to 14:00
Presentation	The Project Manager in Profile	Time: 14:00 to 15:10
Presentation	Novedades Studio y GroupShare 2014 SP1	Time: 14:15 to 14:50
Presentation	A Terminology Masterclass	Time: 15:20 to 16:35
Presentation	CAT Tools for New Users – let’s start with some jargon!	Time: 16:45 to 17:50
On-demand presentation	The Professional Reviewer in the Spotlight!	Time: 11:00 to 11:05
On-demand presentation	Translating Online Noise into Social Conversation: How to use digital social networking to grow your freelance business	Time: 11:15 to 11:20
On-demand presentation	Post-edited Machine Translation - could this be a career option?	Time: 11:30 to 11:40

I am extremely satisfied with the webinar and the answers to my questions.
Thanks a million.

---

I particularly appreciated the last talk about basics of CAT tools for "newcomers".

---

Hi, thanks for putting this on. I just have one comment- in the "day in the life of a translator" segment, the visual was unclear- like unreadable unclear. I kept changing size of the display expecting it to clear up but it never did. Not sure what the situation was there but it wasn't worth watching what Massimilian was doing if I couldn't see it. Perhaps it had to do with so many people streaming it at once or a crummy connection on my end, not sure. Again, thanks for putting it on.

---

Thank you for an interesting and imformative event. Enjoyed it and got a lot of good tips for the future.
Thanks again!

---

Leave feedback →

Search chat logs

Search:

Chat session: All sessionsSDL Trados Customer Experience DeskCentro de asistencia de SDL: sala de chatSDL English Chat roomSDL Trados Customer Experience Desk

Show my chats only

Chat session is based on session start and end time. There may be some overlap.

Time	From	To	Content
14:38 Jun 26, 2014	POROSDOS: 1938478	All	THANKS. WHEN YOU BUY THE SOFTWARE WHAT CUSTOMER SERVICE SUPPORT COMES WITH IT AND FOR HOW LONG? IS THERE AN EXTRA COST FOR THE SUPPORT AND HOW ABOUT TECHNICAL SUPPORT?
14:39 Jun 26, 2014	POROSDOS: 1938478	All	IS THE SUPPORT 24/7?
14:39 Jun 26, 2014	Roger Marshall: 1630643	All	thanks
14:40 Jun 26, 2014	SDL SteveBarlow: 1649755	All	No problem, My apologies for not being able to assist you directly.
14:40 Jun 26, 2014	SDL_Steve: 1242940	All	@Porosdos Support is available and the cost is dependent on your particular version
14:41 Jun 26, 2014	SDL_Steve: 1242940	All	Support depending on the level is either within one business dasy or 4 business hours depending on the level you take
14:41 Jun 26, 2014	SDL_Guillaume: 1660157	All	@Malang-The TMs arestored on your desktop
14:42 Jun 26, 2014	SDL_Guillaume: 1660157	All	are stored
14:42 Jun 26, 2014	SDL_Guillaume: 1660157	All	Welome Marcos
14:43 Jun 26, 2014	SDL_Guillaume: 1660157	All	Welcome Kenji
14:43 Jun 26, 2014	Marcos Cardenas: 1919683	All	Thanks
14:43 Jun 26, 2014	SDL_Guillaume: 1660157	All	please feel free to ask any question you may have
14:44 Jun 26, 2014	POROSDOS: 1938478	All	DO YOU GET ANY SUPPORT RIGHT AWAY ONCE YOU BUY FREELANCE AND FOR HOW LONG FREE? AND WHAT IS THE COST AFTERWARDS?
14:44 Jun 26, 2014	SDL_Steve: 1242940	All	@Porosdos- Support is available immediately after its paid and is valid for one year
14:45 Jun 26, 2014	SDL_Steve: 1242940	All	You have the option of renewing each year.
14:45 Jun 26, 2014	SDL_Steve: 1242940	All	PSMA is calculated at ca. 20% of list price
14:45 Jun 26, 2014	SDL_Steve: 1242940	All	per year.
14:46 Jun 26, 2014	Marcos Cardenas: 1919683	All	I would like to know if you have solved the issue with Java when you update it.
14:46 Jun 26, 2014	SDL_Guillaume: 1660157	All	Welcome Nadia
14:46 Jun 26, 2014	POROSDOS: 1938478	All	SO YOU DON'T GET SUPPORT JUST FOR PAYING FOR THE SOFTWARE . LIKE THE SUPPORT YOU GET ON SOME OTHER SOFTWARE PRODUCTS LIKE 30/60/90 DAY FREE SUPPORT.
14:47 Jun 26, 2014	Marcos Cardenas: 1919683	All	It's been a common problem encountered by many of us.
14:48 Jun 26, 2014	SDL_Steve: 1242940	All	@Marcos-Thank you for asking about Java.
14:48 Jun 26, 2014	SDL_Guillaume: 1660157	All	Welcome Bianca
14:48 Jun 26, 2014	Roger Marshall: 1630643	All	I agree with this
14:48 Jun 26, 2014	Roger Marshall: 1630643	All	I think support should be available free of charge for such expensive software