Support/For Interpreters

Understanding Your Ratings

How client ratings are calculated on Remoto, where interpreters can see them, what affects directory ranking, and practical tips to keep your score high.

6 min read
•3 steps
1

How Ratings Are Calculated

  • Clients rate you from 1-5 stars after each call
  • Your overall rating is an average of all ratings
  • Recent ratings have more weight than older ones
2

Viewing Your Ratings

  • View your ratings overview in the dashboard on the Today's Stats section
  • For detailed feedback, go to Call History > Feedback to view feedback for each call
Viewing Your Ratings
3

Improving Your Ratings

  • Maintain a professional demeanor throughout calls
  • Ensure clear audio and video quality
  • Be punctual in accepting calls
  • Follow up appropriately when needed
Pro Tip
  • Interpreters with 4.5+ ratings get priority matching

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