Client portal setup checklist

The whole client portal setup in order, from creating a business to your first live client call, with a link to the article for each step.

10 min read
•5 steps
1

Set up your business

  • Create a business (Your Business), then add the interpreters who will serve your clients under Team & Interpreters.
  • An organization login does not create a portal on its own. The portal is built from a business.
2

Build and submit the portal

  • Choose Build your branded portal, set the brand, pages, and languages, then submit it for review.
  • Remoto approves the portal and sets its web address. It is public only when both the portal and the business are approved.
3

Choose how requests are answered

  • On Portal Settings, pick interpreter sourcing: your roster, the Remoto network, or both. Decide whether clients choose an interpreter or you assign one.
  • Set recording, call reference, and who can open the portal.
4

Add your clients

  • Under Portal Clients, add each client, set a price per language pair, and choose who pays: the client’s card, your agency, or pro bono.
  • Send the client their login or private link, with the short instructions from What to tell your client.
5

Test, then bill

  • Use Test calls on a client to place a real call at no charge from the allowance Remoto granted you.
  • Issue client invoices from Invoices. Nothing is sent automatically. Remoto settles its own side with you separately.

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