Call Recording and Transcripts

How call recording and live captions work on Remoto: when a call is recorded, how to get the download, and when captions stay off.

6 min read

•3 steps

Enabling Recording

Recording is on unless the agency turned it off for the portal or for that client.
People see a notice before the call. There is no separate consent screen to dismiss.
For one portal client, the agency can choose Record (client may buy the download), Record for quality assurance only, or Never record this client’s calls.

Accessing Recordings

When recording is allowed, the client can add the recording download for a per-minute fee.
Find completed calls in Call History. The download is offered only when the agency chose Record (client may buy the download).
Quality assurance only means Remoto keeps the recording. The client is not offered, shown, emailed, or charged for it.

Live captions

Live captions are an optional add-on when starting a call.
They stay off for health and other confidential calls.

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