English to Chinese Tech/Engineering IT (Information Technology) SLA

While conventional wisdom suggests more is better -- e.g., 15 SLAs are better than 10, ***20 percent provider fees at risk*** is better than 15 percent, 99.99 percent processing accuracy is better than 99 percent, etc. -- the problem with the “more is better” approach is that “more” results in higher costs, dilution of provider focus, and a misalignment between the provider’s incentives and the company’s desired business outcomes.