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Managing cross-cultural expectations and conflict on fast-paced large projects
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Schedule:
This session ended at 12:40
Description:
Many productions projects go awry due to underlying expectations and mindsets behind different cultures. Jeff brings 2 decades of experience in working with small and large teams (local and distributed) in many different cultures, to highlight some of the essentials of what to discuss, define and agree upon at the outset of a project before proceeding into the core of the work. This includes paid projects and well as volunteer assistance. This session will also cover how a consensus building environment context can be successful or not, as compared to other leader-driven or democratic voting environments.
Scroll down this page to view the recording of this presentation & the Q&A session with presenter Jeff Allen.
Jeff Allen has 2 decades of experience in many areas across the entire business life cycle (marketing, pre-sales, sales, account management, project/program management, product management, development, custom development, QA testing, TEP production, release management, deployment, customer support, customer maintenance bug fixing, professional services & consulting,, partner/customer training, ISO9001 Quality Management, Executive Management, Advisory boards) at several language services /software companies (Translations.com/TransPerfect/AlchemySoftware, SYSTRAN, Softissimo, MIT2, ELDA, Language Technologies Institute) and other (non-translation) software and engineering companies (Caterpillar, Mycom Intl, SAP, Business Objects, Cartesis). He has been a member of the MultiLingual magazine advisory board and the LINGUIST-List industry advisory board over the past decade.
He is known for his work in controlled language writing for translation, Machine Translation dictionary building and post-editing, translation memory, website and software localization, translation workflow management systems, terminology management, speech technologies, and now has recent publications covering areas including ISO9001 certification, cross-team/project engineering tool integration, and cross-cultural team building and conflict management.
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Discussion for Recruitment day session (2012): Managing cross-cultural expectations and conflict on fast-paced large projects
Zahra Ghanadian Local time: 02:20 din persană (farsi) în engleză + ...
Hi
Sep 26, 2012
This is the third day of event I hope to get much more of it. I hope the discussion gives me some strategy to fulfill my expectation on being a freelancer without being worry about all related to recruitment specially regarding ways of payments.
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vandermon lopes (X) Brazilia Local time: 19:50 din engleză în portugheză + ...
Hi
Sep 26, 2012
So do I, one of my aims in this event is to be oriented about strategies on how to dela with worries regarding ways of payments.
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Jeff Allen Franţa Local time: 23:50 limbi multiple + ...
Answer to question from Anne Diamantidis during the panel
Sep 26, 2012
Actually I'm sometimes brought into projects to help teams get back on track, across many sites, and especially in dealing with large cross-site/cross-national projects. I've learned to use different methods to assist people in moving forward to work together and be successful in the overall project. In some cases, I need to lead the situation, and in others the need is to help people understand how to take ownership or responsibility of something, or just to participate. There is no one-si... See more
Actually I'm sometimes brought into projects to help teams get back on track, across many sites, and especially in dealing with large cross-site/cross-national projects. I've learned to use different methods to assist people in moving forward to work together and be successful in the overall project. In some cases, I need to lead the situation, and in others the need is to help people understand how to take ownership or responsibility of something, or just to participate. There is no one-size-fits-all rule. For example, just stating facts and signing the email as Dr. J tends to be sufficient for some German colleagues to get the message. For the French, it is more important to walk up the stairs and talk with them in the office, or even better over a coffee or during their smoke-break. For other groups I've learned that being able to say 3 sentences in the form of a joke in their local language is helpful for breaking the ice and moving the situation forward. And still for other people, if there are specific topics of interest that we share in common (such as playing guitars, bicycling, hiking), these help to provide opportunities to discuss further on the contentious topics. I've learned to take on such difficult contexts with a sales approach in trying to convert the prospect into a customer. In the end, it is the way that helped influence and persuade the customer to make the decision to buy which was the appropriate one. And it is easier to sell the product or service to someone if you understand their point of view and their need. There is not a single sales strategy. A good book about this is "Hope is not a strategy" (Rick Page). Also see the book "Dealing with Difficult People" (Charles Keating). In taking the sales approach, if often makes such difficult situations more interesting to enter into and assist in. There are however contexts, especially after some background check about the team members, in which I've had to recommend to not continue the path. Track record of people is important to know about. In general, the more info you know and have can help in making better decisions earlier on, rather than discovering important facts too late. ▲ Collapse
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