No matter how smart you are, how good you are at your job, how hard you work on your customers’ projects. Sooner or later in your career you’ll find yourself reading an angry e-mail, or picking up one of those weird phone calls where you can feel right from the start that something is wrong.

For freelancers, dealing with customer complaints often comes with a full load of anxiety – being our own boss often means we’re also our own worst critic, and complaints may cast gloomy shadows on our self-esteem and the perception of our value as professionals.

Furthermore, the possibility of losing the customer adds up to the self-inflicted anxiety package, thus making it even more challenging to handle the complaint properly and effectively. Still, when that time comes you need to face the unexpected and get on your feet again – and hopefully this quick guide will help you out a bit.

1. Leave emotions behind
2. Wrap it up and ask questions
3. Apologise, but don’t be apologetic
4. Take action

Read the full article in MTM Translations here: http://www.mtmtranslations.com/4/post/2014/02/when-business-goes-wrong-how-to-deal-with-customer-complaints.html

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