Only members can post in this forum | Pages in topic: < [1 2 3 4 5] > | Renew or not renew Thread poster: Eugenio Garcia-Salmones
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Christopher Schröder wrote:
I was Christine S for a short while until I got outed by a grumpy Irish guy.
No, not Tom!
...weren't you outed as such by the "friends of Mr. Cairo" in the "completely frivolous thread", and not by the Moldovian guy living in Chişinău, if my memory serves me right?
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Christopher Schröder wrote: Ha, I'd wipe the floor with that loser. I'm on track for a cool mill (sterling) this year. All thanks to Pastey.
Chris, I want to clarify that Pastey is a tool designed to assist, not replace, human translators. We always emphasize the importance of checking for AI errors, including what we call hallucinations. We would never misrepresent what Pastey can do. And nobody has ever suggested that Pastey equals translation.
Please refrain from spreading misconceptions. It's becoming quite tiresome.
| | | | ibz 
Local time: 18:22
English to German
+ ...
| No membership renewal for me | May 28 |
I have been a paying member for many years, but the development of ProZ in recent times has been very disappointing. What bothers me the most is the non-responsiveness of the moderators, the fact that criticism is hardly accepted and the fixation on AI.
What I do like and find helpful is KudoZ (even more so since ChatGPT stopped participating!), and the forums themselves. But when the moderators remain silent about problems and questions that are addressed directly to them, this is ... See more I have been a paying member for many years, but the development of ProZ in recent times has been very disappointing. What bothers me the most is the non-responsiveness of the moderators, the fact that criticism is hardly accepted and the fixation on AI.
What I do like and find helpful is KudoZ (even more so since ChatGPT stopped participating!), and the forums themselves. But when the moderators remain silent about problems and questions that are addressed directly to them, this is annoying and - frankly speaking - also quite arrogant (see for example https://www.proz.com/forum/prozcom_technical_support/367558-contact_me_link_doesnt_work.html).
So no renewal for me. ▲ Collapse
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Tanya Quintieri wrote:
Chris, I want to clarify that Pastey is a tool designed to assist, not replace, human translators. We always emphasize the importance of checking for AI errors, including what we call hallucinations. We would never misrepresent what Pastey can do. And nobody has ever suggested that Pastey equals translation.
Please refrain from spreading misconceptions. It's becoming quite tiresome.
I'm not spreading misconceptions. I've sat through half an hour of you demonstrating how to paste chunks of text into Pastey so that it can automatically paste it for you into ChatGPT, which saves exactly zero time over pasting it straight into ChatGPT. I'm sure whoever created Pastey had fun doing so, but I think it is clunky, amateurish and pointless.
No self-respecting translator should be having anything to do with AI rewrites, and every fact search using Pastey still has to be refined ad nauseam manually, so you might as well start in ChatGPT. And then the results have to be double-checked on Google anyway, so you might as well have started on Google, and I would advise all translators to do just that.
I'm sorry you find my opinion tiresome, but the product you are promoting is not going to "jumpstart" anybody's translation, and I see it as my duty to the translation community to continue to speak out against misleading claims about AI and other technology that undermine the standing of the professional human translator.
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Emily Scott
United Kingdom
Local time: 17:22
Member (2018)
French to English
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I'd never even noticed this feature before. I've just checked mine and have several messages that I've obviously never read during my 5 or 6 years of being a member. Surely a notification should be emailed to you to let you know you have a message? And indeed, why so many different search features and ways to contact a translator? Seems unnecessarily convoluted.
| | | | Zea_Mays
Italy
Local time: 18:22
Member (2009)
English to German
+ ...
I think I am not the only one here who would like to see a statement from the ProZ staff on the serious issues that have been reported so far in this and the messages related thread.
Christoph's post was clearly ironic, but as stated in a previous post of mine, Pastey's actual usefulness needs to be verified, and most importantly, it can't take precedence over blatant malfunctions and KEY SERVICES and FEATURES that we pay for but don't work, meaning a huge loss of b... See more I think I am not the only one here who would like to see a statement from the ProZ staff on the serious issues that have been reported so far in this and the messages related thread.
Christoph's post was clearly ironic, but as stated in a previous post of mine, Pastey's actual usefulness needs to be verified, and most importantly, it can't take precedence over blatant malfunctions and KEY SERVICES and FEATURES that we pay for but don't work, meaning a huge loss of business opportunities.
As a business, your primary goal must be customer satisfaction, and that means knowing their needs and taking them seriously, and remediating to failures. Otherwise, the boat will inevitably sink.
The silence here on such serious issues speaks volumes.
(the all-bold-display is another bug of this site!)
[Bearbeitet am 2024-05-28 12:39 GMT] ▲ Collapse
| | | | Lieven Malaise
Belgium
Local time: 18:22
Member (2020)
French to Dutch
+ ...
It's quite telling that the only reaction from a Proz staff member addresses some harmless sarcastic comment instead of the justified frustrations dripping from numerous member contributions.
| | | | Becca Resnik
United States
Local time: 12:22
Member
German to English
+ ...
Emily Gilby wrote: I'd never even noticed this feature before. I've just checked mine and have several messages that I've obviously never read during my 5 or 6 years of being a member. Surely a notification should be emailed to you to let you know you have a message? And indeed, why so many different search features and ways to contact a translator? Seems unnecessarily convoluted.
I have never heard of this feature either and am now horrified to discover I've received dozens of quote requests over the past several years that I had no idea even existed. This is absolutely something that should be high on the list of ProZ improvements!
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Lingua 5B
Bosnia and Herzegovina
Local time: 18:22
Member (2009)
English to Croatian
+ ...
I went to the ProZ.com Connect message center and contrasted the messages against my Inbox, and can report I received every single one of them. I never replied to any because those were the "send us your CV" type of clients, and this phrase indicates that they just play and lie they have a job, at least in my language pair.
So, at least on my end, all received, but none of them promising, lucrative or worth applying for. So even if I had not received them, I would not have missed ou... See more I went to the ProZ.com Connect message center and contrasted the messages against my Inbox, and can report I received every single one of them. I never replied to any because those were the "send us your CV" type of clients, and this phrase indicates that they just play and lie they have a job, at least in my language pair.
So, at least on my end, all received, but none of them promising, lucrative or worth applying for. So even if I had not received them, I would not have missed out on anything.
For OP: nobody can answer your question, only you can. You need to gauge your own variables and see what's best for you.
[Edited at 2024-05-28 15:32 GMT] ▲ Collapse
| | | | | Post removed: This post was hidden by a moderator or staff member because it was not in line with site rule | | Not a fan of irony, not everyone in this forum knows how to read our regulars... | May 28 |
Zea_Mays wrote:
I think I am not the only one here who would like to see a statement from the ProZ staff on the serious issues that have been reported so far in this and the messages related thread.
I understand that. But I am not a developer or involved in any programming, so I can't speak to those issues.
Christoph's post was clearly ironic, but as stated in a previous post of mine, Pastey's actual usefulness needs to be verified, and most importantly, it can't take precedence over blatant malfunctions and KEY SERVICES and FEATURES that we pay for but don't work, meaning a huge loss of business opportunities.
And it doesn't take precedence. Neither the developer of Pastey nor myself are involved in any of those services or features affected. We're 40+ people on the team and as in any company, we work in different departments. And Pastey happens to be one of the many offerings. So that's what I work on and talk about.
As a business, your primary goal must be customer satisfaction, and that means knowing their needs and taking them seriously, and remediating to failures.
I'd argue that we do take it seriously. Very much so. I know of plenty of projects that have been put on hold to solve these issues first. As for the silence, from what I've seen, there have been answers from the team. Yana recently chimed in, though I am not sure on which post that was.
| | | | Lieven Malaise
Belgium
Local time: 18:22
Member (2020)
French to Dutch
+ ...
Tanya Quintieri wrote:
As for the silence, from what I've seen, there have been answers from the team. Yana recently chimed in, though I am not sure on which post that was.
Yes, that communication can be summarized as: "The migration went kind of wrong and we are doing everything we can to solve the issues", followed by "We have solved issue X", followed by "No, you haven't", endless repeat. You may call that "answers", but I can't.
If you want to maintain customer satisfaction in a crisis situation (I firmly believe this is exactly in which Proz is involved at the moment) you have to be open about the progress made or not made about the issues. Communication about that: almost inexistant. Probably because at Proz no one really knows how to get out of this mess (otherwise we would already have been out of it, and probably for a long time), but perhaps it's time to be open about it. Keeping people in the dark that are paying over hundred dollars a year isn't very nice.
I'm not sure what Proz thinks to achieve by remaining deaf and silent about the ongoing issues (especially the "newer" issue about non-received emails), while frustrations among the users continue to grow. I can only think of "damage control", which would be another sign of how seriously in trouble this website is. It's bad publicity and on top of that a loss of money because more members decide to stop their subscription after years of membership.
But then again, how many people are complaining here? 10? 11? I guess it's easier to ignore them than to communicate openly and regularly while generating more attention than desired to the severe malfunctions of this website.
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We're 40+ people on the team and as in any company, we work in different departments.
And you don't speak to each other?
There is a very serious issue here that hasn't been addressed. Members have missed out on work by not receiving these messages, and their reputations may have taken a knock when they failed to reply to them.
The total value of the work lost could be huge.
This is a critical issue and ProZ should be (a) acknowledging it, (b) throwing all available resources at it, and (c) sending out the big man to grovel and apologise and make promises about it never happening again and assure us that he's taking personal charge and that ProZ cares about its members and would be nothing without us, etc, etc.
The recent Post Office scandal in the UK says all you need to know about the dangers of sweeping things under the carpet.
| | | | Lingua 5B
Bosnia and Herzegovina
Local time: 18:22
Member (2009)
English to Croatian
+ ...
Online businesses/e-commerce stores pay hundreds of thousands dollars for marketing and administration and still have ocassional patches, bugs and lost opportunities. It happens and it’ll continue to happen, even to those who use bots to grab jobs. Aren’t there tons of lost opportunites for me if a “colleague” is using a script or a bot to grab jobs? Where to report that?
[Edited at 2024-05-29 07:35 GMT]
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I finally renewed the membership yesterday because of the weight on the balance of all considerations, but I will meticulously monitoring the interactions with Proz. However, I am completely amazed (https://search.proz.com/connectjobs/msg) that I too have found dozens of messages from prospective customers offering collaboration, some inconsistent but others very valid and serious. That those mes... See more I finally renewed the membership yesterday because of the weight on the balance of all considerations, but I will meticulously monitoring the interactions with Proz. However, I am completely amazed (https://search.proz.com/connectjobs/msg) that I too have found dozens of messages from prospective customers offering collaboration, some inconsistent but others very valid and serious. That those messages did not reach THOUSANDS OF CUSTOMERS for YEARS is a real bummer. ▲ Collapse
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