Glossary entry (derived from question below)
English term or phrase:
rolling response times
Russian translation:
скользящий (гибкий ) срок ответа
Added to glossary by
boy
Sep 7, 2004 17:30
19 yrs ago
English term
rolling response times
English to Russian
Tech/Engineering
IT (Information Technology)
To calculate the staff required for contacts that do not have to be handled when they arrive, you can often use variations of traditional industrial planning. For example, if you have 60 customer e-mail messages that require an average five minutes processing time, there is 60 x 5 or 300 minutes of workload to handle. Since there are 60 minutes in an hour, the work will require 300/60, or 5 base staff hours.
That's assuming 100% efficiency (which is not realistic), so you will need to adjust base staffing estimates upward. Establishing rolling response times - for example, promising a four-hour response, regardless of when messages arrive - introduces complexities that are best handled by workforce planning software; but the basic inputs of volume, average handling time and response time objectives do not change.
That's assuming 100% efficiency (which is not realistic), so you will need to adjust base staffing estimates upward. Establishing rolling response times - for example, promising a four-hour response, regardless of when messages arrive - introduces complexities that are best handled by workforce planning software; but the basic inputs of volume, average handling time and response time objectives do not change.
Proposed translations
(Russian)
3 +1 | скользящий (гибкий ) срок ответа | mk_lab |
2 | срок ответа меняющийся со временем получения запроса | reptush |
Proposed translations
+1
11 mins
Selected
скользящий (гибкий ) срок ответа
Т.е., зависящий от обстоятельств: времени суток, праздников, выходных, рабочей загрузки и т.д.
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Comment: "Всем большое спасибо!"
26 mins
срок ответа меняющийся со временем получения запроса
from the context only
rolling - kind of misleading, in fact - the response time PERIOD is fixed ( from example 4 hours) but the due time for the response is not - it is rolling
rolling - kind of misleading, in fact - the response time PERIOD is fixed ( from example 4 hours) but the due time for the response is not - it is rolling
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