Glossary entry (derived from question below)
Mar 18, 2007 16:36
17 yrs ago
English term
Canada
IT, medical, machinery
Native in: Japanese 
Works in: English to Japanese, Japanese to English
coverage window
English to Japanese
Law/Patents
Law: Contract(s)
IT related
"coverage window"の訳がわかりません。
Hours are expressed are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window. This means that if a Support request is placed at 4 pm and cannot be answered by 5 pm, the response time will be suspended until the next morning at 8 am.
どなたかcoverage windowの定訳をご存知ですか？
Hours are expressed are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window. This means that if a Support request is placed at 4 pm and cannot be answered by 5 pm, the response time will be suspended until the next morning at 8 am.
どなたかcoverage windowの定訳をご存知ですか？
Proposed translations
(Japanese)
| 2 +1 | 対応時間（数） |
KathyT
|
| 4 +3 | 受付時間 |
Can Altinbay
|
| 3 | 返答に要する時間 |
Mika Jarmusz
|
| 3 | 時間枠 |
yuzouren
|
Proposed translations
+1
6 hrs
Selected
対応時間（数）
Hours are expressed are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window. This means that if a Support request is placed at 4 pm and cannot be answered by 5 pm, the response time will be suspended until the next morning at 8 am.
ＭｉｋａさんのＡｎｓｗｅｒには似てると思いますが、対応時間を計算するとき、午後４時に入ってきたサポートリクエストが５時までに解決できなった場合、そこで対応にかかった時間数が一時停止され、(next business dayの)翌朝８時から再度計算が続行されます。即ち、午後４時に入ってきたリクエストが翌日の朝１１時までに解決されれば、経過時間が４時間内と計算され、お約束の４時間以内の対応時間数（coverage window）が守られたことになります。
ＭｉｋａさんのＡｎｓｗｅｒには似てると思いますが、対応時間を計算するとき、午後４時に入ってきたサポートリクエストが５時までに解決できなった場合、そこで対応にかかった時間数が一時停止され、(next business dayの)翌朝８時から再度計算が続行されます。即ち、午後４時に入ってきたリクエストが翌日の朝１１時までに解決されれば、経過時間が４時間内と計算され、お約束の４時間以内の対応時間数（coverage window）が守られたことになります。
4 KudoZ points awarded for this answer.
Comment: "Thank you for your explanation. Now I understand what it really means."
+3
25 mins
Can Altinbay
Native in English
&
Japanese
Mr. Meticulous
Native in: English 
, Japanese
Works in: Japanese to English, Turkish to English, English to Japanese, and 3 more.
Related KudoZ points
:
7
受付時間
要するに、support requestを受け付ける時間帯です。
Peer comment(s):
| agree |
Reiko Arakawa
: I agree.
2 mins
|
|
Thank you.
|
|
| agree |
Will Matter
: Me, too.
4 mins
|
|
Thank you.
|
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| disagree |
Mika Jarmusz
: You all got it the other way around. It's not the timeframe within which the "request is to be accepted", but rather, for the "answers to be provided".
24 mins
|
| agree |
Joe L
: With all due respect to MIka, while the English in this question is peculiar, as used here, "coverage window" means 受付時間. /// Also, Rie has provided a good ref.
1 hr
|
|
Thank you. Yes, the original is not terribly clear. I read it several times before providing my answer.
|
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| agree |
RieM
: Hope this helps; http://h50057.www5.hp.com/hpservices/hk/cust_support/pdf/hp_...
6 hrs
|
|
Thank you.
|
|
| neutral |
isoyo
: I think it's ok, but if hours are measured during 受付時間, then I think the focus of this interpretation should be on business hours that they need to solve the problem and until they provide the surpport to customers.
19 hrs
|
|
The source text is strange, so, for example, Mika's response has a good point, too. ...and Kathy's. Thank you.
|
52 mins
返答に要する時間
返答に要する時間数、たとえば「4時間以内に対応します」と約束した場合の「4時間」とは、営業時間が5時までの日の午後4時に受け付けたリクエストについては（始業時間が朝9時であれば）翌日の正午までを5時間とします、ということでしょう。
もちろん、翌日が土日であれば「the next day for which there exists a coverage window」の対象外となり、月曜日にまでずれこみますよあしからず、という断り書きですね。
もちろん、翌日が土日であれば「the next day for which there exists a coverage window」の対象外となり、月曜日にまでずれこみますよあしからず、という断り書きですね。
8 hrs
時間枠
１
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