Glossary entry (derived from question below)
English term or phrase:
call closure
Italian translation:
dettagli sull'esito delle telefonate
Added to glossary by
Julius Iannitti
Jan 22, 2009 11:36
15 yrs ago
English term
call closure
English to Italian
Other
Human Resources
Role profile
Role profile
ROLE TITLE (Senior) Call Agent
MAJOR RESPONSIBILITIES
• Be the primary country/account contact for customer on all escalations
• Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
• Invite customer to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
• Facilitate or escalate customer issues and complaints, both internally and externally
• Co-ordinate all consumable calls in order to enable dispatch of XXX & multi-vendor consumables to customers
• Liaise with various service desks, XXX & third party service providers escalating through these avenues to close
• Validate customer details and requirements on data entry, categorize and deal with appropriately
• Maintain accurate database information with software applications
• Review supplier performance in conjunction with service
• Obtain ***call closures details on all dispatched calls***
• Carry out service quality checks to ensure quality standards in call handling are maintained
• Staff Development: Coach new team members on process, product & on specific customers
ROLE TITLE (Senior) Call Agent
MAJOR RESPONSIBILITIES
• Be the primary country/account contact for customer on all escalations
• Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
• Invite customer to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
• Facilitate or escalate customer issues and complaints, both internally and externally
• Co-ordinate all consumable calls in order to enable dispatch of XXX & multi-vendor consumables to customers
• Liaise with various service desks, XXX & third party service providers escalating through these avenues to close
• Validate customer details and requirements on data entry, categorize and deal with appropriately
• Maintain accurate database information with software applications
• Review supplier performance in conjunction with service
• Obtain ***call closures details on all dispatched calls***
• Carry out service quality checks to ensure quality standards in call handling are maintained
• Staff Development: Coach new team members on process, product & on specific customers
Proposed translations
(Italian)
Change log
Mar 16, 2009 18:04: Julius Iannitti Created KOG entry
Proposed translations
8 mins
Selected
dettagli sull'esito delle telefonate
La mia interpretazione
4 KudoZ points awarded for this answer.
Comment: "Ciao, grazie e scusami per l'estremo ritardo!!!"
9 mins
feedback (dettagliati)
Penso sia una buona soluzione e feedback è ormai un termine internazionale.
2 days 3 hrs
chiamate risolte/chiamate nel corso delle quali il problema del cliente è stato risolto
Call Closure is the breaking of the telephone connection between Caller and Call Handler. (It should be controlled by the Call Handler and not occur until the Call Handler is satisfied that the Caller’s expectations have been managed as far as possible.)
http://www.acpo.police.uk/asp/policies/Data/natcall_bkmrk.pd...
http://www.acpo.police.uk/asp/policies/Data/natcall_bkmrk.pd...
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