Aug 1, 2017 13:41
7 yrs ago
2 viewers *
English term

toll free number script

English to Spanish Tech/Engineering Telecom(munications)
Se trata de un título que dice "Toll free number script for Help Desk"

No sé cómo traducir o a qué hace referencia la palabra "script" en este caso.

Proposed translations

+2
8 mins
Selected

Guion de asistencia para consultás telefónicas gratuitas

Note that, per the latest recommendation of the RAE, "guion" should be written without a tilde.

"Script" here refers to a set of written questions and responses to be used by those working at call centers. Apparently, "toll-free script" here refers to a script to be followed in responding to calls coming in from a "toll-free number" to such a call center.
Peer comment(s):

agree Neil Ashby : I guess so..... I initially thought "script" might refer to the computer variety (of which I know zip), but the "for help desk" part confirms your interpretation, I reckon.
38 mins
Thank you, Neil.
agree Domingo Trassens
11 hrs
Gracias, Domingo.
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4 KudoZ points awarded for this answer. Comment: "Selected automatically based on peer agreement."
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