See:

Workplace services are those services that employees need in order to do their jobs. They include computers, phones, offices, new employee set up, terminations, access to applications and anything else you can imagine...Common ones are the desktop computer variety, but even these sometimes have an unusual bent. For example, banks have different workstations for tellers than admin staff. Other have engineering workstations that are different salespeople. Role definition becomes a pretty important aspect of a service catalog implementation.

Unusual ones were “Report chemical fire”, “Order Executive Sedan”, “Inter-factory mail”, and “File patent idea”. Patent as a service, if you will :-))

https://blogs.cisco.com/datacenter/workplace-services-a-brie...

Для обеспечения нормальной жизнедеятельности офиса, помимо организации телефонных линий и канала доступа в сеть интернет, необходимо обеспечить рабочие места каждому сотруднику. Как правило, на каждого сотрудника приходится две розетки - одна для установки теленного аппарата и одна для подключение к локальной сети и доступу в сеть интернет.


http://morzesystems.ru/services/service/phone/SKS.html