Glossary entry

English term or phrase:

capture many times the premium earnings from this cohort

English answer:

make a lot of money from these customers

Added to glossary by Luiza Modesto
Oct 24, 2010 17:11
14 yrs ago
1 viewer *
English term

capture many times the premium earnings from this cohort

English Bus/Financial Business/Commerce (general)
What exactly are they saying in the second part of this sentence?

By capitalizing on the more sophisticated needs and greater reliance of their well-heeled customers for advice and products that meet them, banks that set out to boost their NPS among the affluent stand to capture many times the premium earnings from this already highly valuable cohort.

NPS is a scoring system that shows how happy a customer is with his/her bank.

TYVM for your help. :)

Responses

+4
56 mins
Selected

make a lot of money from these customers

capture = get
premium earnings = high revenues = a lot of money
cohort = group of people
Peer comment(s):

agree Sheila Wilson : Weird phraseology, but that's to be expected from a bank, it seems.
21 mins
agree Allison Wright (X)
1 hr
agree Veronika McLaren : yes, the affluent, the well-heeled customers
4 hrs
agree Pham Huu Phuoc
11 hrs
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4 KudoZ points awarded for this answer. Comment: "TYVM for your help Mark. :)"
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