English to Greek Tech/Engineering Computers: Software

Provider of information technology and security services to small and medium-sized businesses in Venezuela.

Director/Owner

Oversee operations and business development efforts. Monitor and maintain daily operations of customers, which is recent addition to service offerings. Devise and implement processes and technical tools to enable company to handle expanding workload, including automating various solutions to mitigate daily issues. Administer budget of up to $10K. Deliver consulting services to customers requiring support in information security, e-mail messaging platforms/technologies, e-mail deliverability, and other specialized projects.
Converted all operational processes in 6 months, increasing gross income 5-fold despite recession and reduced investment in technology and telecommunications.
Instituted management style where each task would be tracked with ticket, enabling identification and avoidance of time sinks for various functions as well as empowering company to bill customers appropriately for time spent mitigating issues.