English to Chinese Tech/Engineering IT (Information Technology)

1、
Shockingly few call centers do a good job of both collecting customer data and then sharing actionable intelligence with other parts of the company that could capitalize on it.
2、
Of course, as with any outsourcing agreement, you've got to carefully select your outsourcing partner, make sure you spell out the details of things like service-level agreements, and proactively manage the relationship. And you have to be extra vigilant about making sure agents are properly trained in how to handle callers and what information to collect, and designing processes for sharing actionable intelligence.