:) Em outro setor/departamento
Escalation in General
The other common use of escalation in business relates to the broader definition of escalation. This term can also refer to raising the importance of some business-related activity or moving a task up to a higher department within the organization. For example, if one department realizes that a problem has become much larger and more involved than previously anticipated, the manager involved may escalate the issue to a higher department or person within the organization.