English to Turkish Bus/Financial Automotive / Cars & Trucks Customer service roll-out

Customer journey mapping is a very useful exercise that every dealership can do at any time – it doesn’t have to be a part of XXX. Just sit down together and look at every stage: the customer needs a car service, books an appointment, arrives, parks, enters, is welcomed… and so on all the way up to when the customer leaves in their newly-serviced car.
For example, if it’s raining, you could escort the customer to their courtesy car with an umbrella.

Selam,Aziz