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речь про то как налажены коммуникации в автомобильной компании Тойота.
Глава называется Nerve System
The nerve system refers to an intricately layered network of
open communication, through which Toyota tries to preserve a small - town feel throughout its vast organization by ensuring “everybody knows everything. ” Employees often work in cross - functional teams requiring communication that traverses departmental layers and functional reporting lines. This creates multiple layers of formal and informal communication that interconnect organizational units in myriad and often geographically dispersed ways. This tendency is encouraged by the company philosophy that sends all employees to the
frontlines to see things fi rsthand, as well as by product development teams making frequent visits to customers and dealers to improve their understanding of markets (genchi genbutsu).
The internal structure of Toyota supports the free exchange
of ideas, emphasizing the communication of differences to
improve operations and resolve problems. Toyota executives are seriously committed to listening to all stakeholders and continuously have their ears to the ground.