Glossary entry (derived from question below)
German term or phrase:
Fernbetreuung/Fernwartung
English translation:
remote support/maintenance
Added to glossary by
Kim Metzger
Mar 9, 2002 04:07
22 yrs ago
2 viewers *
German term
Mexico
Committed to Quality and Service
Native in: English (Variant: US) 
Works in: German to English
Fernbetreuung/Fernwartung
German to English
Tech/Engineering
Telecom(munications)
mobile phones
Maybe it shouldn't be, but this is a new one on me. Remote maintenance?
Fernbetreuung / Fernwartung
Sofern für die Vertragsgegenstände das Leistungsmerkmal Fernbetreuung/Fern-wartung vereinbart ist, so ist die für die Erbringung dieses Leistungsmerkmals erfor-derliche Hard- und Software mit dem Kaufpreis für die Produkte abgegolten.
Der AN stellt dem AG die zur Durchführung der Fernbetreuung/Fernwartung notwen-dige Peripheriesoftware und die Zugangscodes für die Fernbetreuung/Fernwartung der Vertragsprodukte und die zentrale Fernbetreuungs-/Fernwartungssoftware inklu-sive aller zukünftigen Änderungen kostenfrei zur Verfügung. Die erforderlichen Do-kumentationen sendet der AN in der vom AG geforderten Menge an den zuständigen Produktmanager
Fernbetreuung / Fernwartung
Sofern für die Vertragsgegenstände das Leistungsmerkmal Fernbetreuung/Fern-wartung vereinbart ist, so ist die für die Erbringung dieses Leistungsmerkmals erfor-derliche Hard- und Software mit dem Kaufpreis für die Produkte abgegolten.
Der AN stellt dem AG die zur Durchführung der Fernbetreuung/Fernwartung notwen-dige Peripheriesoftware und die Zugangscodes für die Fernbetreuung/Fernwartung der Vertragsprodukte und die zentrale Fernbetreuungs-/Fernwartungssoftware inklu-sive aller zukünftigen Änderungen kostenfrei zur Verfügung. Die erforderlichen Do-kumentationen sendet der AN in der vom AG geforderten Menge an den zuständigen Produktmanager
Proposed translations
(English)
| 4 +1 | remote support and maintenance |
Bob Kerns (X)
|
| 5 +1 | Remote Maintenance |
msebold
|
| 5 | remote maintenance and consultance |
Elvira Stoianov
|
| 4 | Remote consultancy/Remote maintenance |
Bits P Ltd
|
| 4 | Long-distance support / maintenance |
gangels (X)
|
Proposed translations
+1
6 hrs
Selected
remote support and maintenance
I think you need to differentiate here between the two words "Betreuung" and "Wartung".
For me "Betreuung" covers the remote provision of new software releases, new user interfaces and so on whereas "Wartung" in this context covers, for example, the correction of errors using patches prior to the issue of a new release.
For me "Betreuung" covers the remote provision of new software releases, new user interfaces and so on whereas "Wartung" in this context covers, for example, the correction of errors using patches prior to the issue of a new release.
Reference:
4 KudoZ points awarded for this answer.
Comment: "Thanks Robert and everyone else."
+1
7 mins
Remote Maintenance
. . . it is.
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Note added at 2002-03-09 04:22:02 (GMT)
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Looks like it is, anyway - it gets 13,900 Google hits.
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Note added at 2002-03-09 04:22:02 (GMT)
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Looks like it is, anyway - it gets 13,900 Google hits.
Peer comment(s):
| agree |
Chris Rowson (X)
: It is common in modern IT to maintain systems remotely. We used to maintain systems in Tokyo out of London. You don´t have to see the machine, it just sits there and is not very interesting to look at.
39 mins
|
|
Thanks, Chris.
|
41 mins
Bits P Ltd
India
India
Native in English
Specializes in field
India
People you can trust
Native in: English
Works in: French to English, English to Hindi, German to English, and 10 more.
Remote consultancy/Remote maintenance
.
2 hrs
Elvira Stoianov
Luxembourg
Luxembourg
Works in field
Luxembourg
Currently employed in-house
Native in: Romanian 
, Hungarian
Works in: German to Romanian, English to Romanian, Romanian to German, and 4 more.
Related KudoZ points
:
12
remote maintenance and consultance
This means that you contact the provider of the software by phone or Internet and the provider has special staff for providing online consultance over the phone (or Internet). This is what they mean by remote maintenance. It is a very practical way to have your problem solved ASAP.
Hope that helps.
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Note added at 2002-03-09 06:55:10 (GMT)
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sorry, should be consultancy
Hope that helps.
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Note added at 2002-03-09 06:55:10 (GMT)
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sorry, should be consultancy
8 hrs
Long-distance support / maintenance
"Remote" suggests that support is far away, not very likely, as in "remote possibility". Where human action is involved, one says "long-distance" (telephone, runner), in point-to-point technical processes, "remote" (control).
Ah well, the finer points of Denglish.
Ah well, the finer points of Denglish.
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