Technical forums » XTM Cloud support »
Faulty Powerpoint (pptx) export
Thread poster: Kirsten Bodart
Kirsten Bodart
Kirsten Bodart  Identity Verified
United Kingdom
Local time: 15:38
Dutch to English
+ ...
Jul 12, 2012

So, having spent an extra 6 hours on a translation, I want to know what happened.

I had got a translation on Wednesday: four files, two pptx, two docx. To be delivered on Monday 9UK.

Everythig fine, worked as always (licence through the agency).

We had server problems during the weekend (perpetual spell checking, difficult to log in, etc. it wasn't our internet connection), but nonetheless we ... See more
So, having spent an extra 6 hours on a translation, I want to know what happened.

I had got a translation on Wednesday: four files, two pptx, two docx. To be delivered on Monday 9UK.

Everythig fine, worked as always (licence through the agency).

We had server problems during the weekend (perpetual spell checking, difficult to log in, etc. it wasn't our internet connection), but nonetheless we managed to finish the translation.

I finish the tasks, and two days later the agency asks to approve the final draft (proofread in XTM and exported).

Now, it turns out that one of the pptx files had a lot of text missing, and I mean half the presentation. The other one was corrupted and did not display anyting but empty pages.
Big disaster of course, so we had to copy everything from XTM into the pptx files because there was no way the program was going to export it properly.

Looking later, the XTM file did not have segments in order, not even per page. So the text of page five and then the title of page four, etc.
The docx files were fine and came out fine too.

What could have been the problem?

Some details on the file:
pptx
had been edited by several people and saved several times, so was not written remotely in chronological order (my husband said that could have confused the software, is that true?)
contained an excessive amount of boxes and features (bad presentation...). Could this have affected the proper upload or proper export? I am willing to send some of it, if the agency permits it, of course.

Or was it just an accident?

If it was the client's document, then we better learn from it.

Any ideas? ▲ Collapse
 
XTM Intl
XTM Intl
United Kingdom
Local time: 14:38
RE: Jul 13, 2012

Hello,

We are very sorry for your inconvienience. However we are not able to determine, what was the cause of problem based just on your description. We would appreciate if you could write on: [email protected] and give us some of your client and project details, maybe also send us source file, so we could investigate this issue.

Kind regards,
XTM Support Team

[Edited at 2012-07-13 08:38 GMT]
 


There is no moderator assigned specifically to this forum.
To report site rules violations or get help, please contact site staff »


Faulty Powerpoint (pptx) export






TM-Town
Manage your TMs and Terms ... and boost your translation business

Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.

More info »
Protemos translation business management system
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!

The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.

More info »